For all our efforts to provide a great service, it all wouldn’t mean much if we can’t maintain a consistent performance.
Stability is essential and every click counts.
We currently handle over 100,000,000 redirects every single day. Any downtime in that process means that you can lose sales, clarity, and trust.
This is why we created our service-level agreement (SLA).
At any given moment, we promise a stability of 99.9% — this applies to link creation, access to existing links, and our API.
And we’ve stuck to that promise.
Over the last few years, we’ve only had downtimes of a few minutes total per year — zero outages.
And for our enterprise users, there’s also an additional benefit.
If you lose access to short.io for over 40 minutes, we’ll provide you with Service credits — essentially giving away part of or a full free month for the inconvenience.
Here’s exactly how it works.
But outside of this extra benefit, our SLA is something all users can benefit from.
This is why we take full responsibility to ensure you can have full confidence that every link you create on our platform will perform exactly how you need it to.
That’s our promise to you — always.
