Posts in customer service

Stop Doing These Things in Customer Service

Poor customer service may have a bad influence on customer satisfaction, retention, and your business. You need to have each customer to be satisfied with your support. If your potential user leaves a service unsatisfied, he/she won’t return. Each business makes customer service mistakes. Errors are an inevitable part of any activity. However, it’s essential to find the mistakes, admit them, and correct. In this article, we’ll consider the main customer service mistakes and how to avoid them.

Andrii Aug 21, 2020

customer service

Chatbots: Improve Your Customer Service

A chatbot is a software program that pretends to be a human when communicating with users in messengers or a website. Chatbots help to automate tasks by working on a specific algorithm. They’re having a dialogue with the users, fulfilling their requests, and answering the questions. The way chatbots work is by using AI to study human communication to respond in a particular situation. Short.io applies the simplest chatbot in our online chat support. When you answer a question, the bot offers a

Andrii Jun 18, 2020

customer service

How to Use Customer Service to Spruce Up Your Buyer Personas

The buyer persona defines what your potential customer values, wants, fears, and objects to when they shop for your product. This affects everything from what blog topics you cover to the kind of offers you distribute. And these insights are invaluable for maximizing your marketing team's spend. But what happens when you get these hypothetical customer profiles wrong? You risk sending the wrong message, to the wrong audience, at the wrong time. And that's a huge waste of time and money. Even m

Andrii May 18, 2019