Chatbots: Improve Your Customer Service
A chatbot is a software program that pretends to be a human when communicating with users in messengers or a website. Chatbots help to automate tasks by working on a specific algorithm. They’re having a dialogue with the users, fulfilling their requests, and answering the questions. The way chatbots work is by using AI to study human communication to respond in a particular situation. Short.io applies the simplest chatbot in our online chat support. When you answer a question, the bot offers a