Although a Service Level Agreement contract wasn't commonly used 20 years ago, thanks to the development of IT technologies, SLAs have ended up finding regular use in services.
Downtime is one of the most significant issues in any organization. Application updates, network outages, human errors, or server failures may cause downtime. Service downtime is considered even worse for a paid service due to continuous complaints from the customers. To improve any bad user experience, SLA was introduced.
Learn the reasons why your enterprise should sign a service level agreement with a company that provides you with services.
1. Financial Compensation
A period of downtime is a parameter of the minimum acceptable percentage of time during which the company cannot perform the required services. In case the service is inactive for a longer time than specified, you'll get a refund. A downtime indicator motivates a company to fix an issue as soon as possible. Be careful when signing an SLA, as there may be exceptions and reasons that are not considered as downtime.
2. Speedy Support
An SLA contains a particular parameter that reflects a period within which you'll get support. It gives you a privilege, as a customer support team will react speedily to your tickets and will answer them first.
3. Quickly Fixed Bugs
A company, which signs an SLA, is oriented to providing as qualitative a service as possible. The SLA contains a parameter that makes the service fix a bug in a specified period. An advantage is the assurance of having the issue solved quickly.
Short.io provides an SLA if the service doesn't maintain 99.9% uptime. If short branded links are unavailable for 3.75 hours in a sum of one month, Short.io will refund $150.
Note: The SLA is available in the Enterprise Plan.
Short links uptime was more than 99.9% during the last year. Short.io has failover in different Amazon availability zones. The Short.io team realizes how vital it is to keep short links working. With the SLA, a financial responsibility inspires us to keep short URLs available all the time.
Below, the Short.io SLA contract is introduced.
What did you learn?
- Why do you need SLA?
- The advantages of Service Level Agreement.
- Short.cm for Enterprise users.
- Contract SLA with Short.cm.